Job Details

Essential Duties and Responsibilities: Cleveland State University

• Lead the Residence Life and Housing Department in fostering a residential environment conducive to safety, engaged learning, respect, and wellness.


• Oversee the implementation of programs and operations, which support the mission of Campus Housing and Cleveland State University.


• Work in partnership with CSU, Greystar, and other stakeholders to ensure successful facility management, operations, and occupancy. Oversee university housing of over 2200 beds, with plans to expand.


• Supervise all residential transitions including move-in, move-out, break housing, and respite housing.


• Directly and indirectly, supervise Residence Life and Housing professional and paraprofessional staff; directly involved with recruitment, hiring, and training of staff.


• Oversee housing occupancy and billing process and procedures; ensure timely room change processes and maintenance of all assignment records including assignments and temporary assignments. Ensure the maintenance and delivery of weekly occupancy reports.


• Ensure the management and response of critical incidents/resident interventions and communicate all pertinent information as appropriate; work in collaboration with Campus Engagement, Diversity, Equity, and Inclusion staff to address and respond to crises and provide appropriate follow-up.


• Manage and update processes for all forms and documents on a consistent schedule, forms and documents include maintenance request forms, staff manuals, housing brochures, license agreements, housing applications, and Resident Handbook.


• Review, implement, and develop as needed effective residence hall policies and programs that foster an environment conducive to sleep, study, and community engagement.


• Create departmental goals and coordinate institutional effectiveness assessment efforts and reporting.


• Engage regularly with the community; meet with students, families, and other stakeholders to gain insight into the needs and concerns and respond to suggestions.


• Maintain confidentiality of student records, personnel matters, disciplinary matters, administrative assignments, budgets, and other sensitive information; adhere to FERPA


• Act independently in appropriate areas of responsibility, including room changes, fines, and maintenance needs.


• Ensure that accurate housing information is provided to current students, prospective students, families, university staff, and faculty; facilitate tours and participate in onboarding experiences as requested.


• Maintain weekly office hours.


• Lead Weekly Staff Meetings in collaboration with the RLH Leadership Team.


• Oversee Residence Life and Housing department budgets. Actively leads the preparation of the annual budgets and financial plan and the monthly maintenance and facilities forecasting.


• Represent Campus Housing on university committees as assigned. Serve as a member of the CARE Team and Chair the Housing Contract Release Committee.


• Ensures the appearance and physical aspects of the properties meet CSU's and Greystar's established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.


• Ensures the coordination of work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and company project team members.


• Completes various human resource, financial, administrative, and other reports, and analyses.


• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring the validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.


• Other duties as assigned by Cleveland State University and Greystar.

• Develops the annual budget(s) for the communities comprising Cleveland State University's Residence Life and Housing department and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio.


• Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.


• Provides leadership to the Leadership Team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Oversees the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members.


• Promotes client satisfaction and retention through timely reporting and ongoing communication about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.


• Reviews analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the team and others to develop and implement market plans that drive occupancy and revenue growth.


• Ensures that the appearance and physical aspects of the properties meet the Company's and owner's established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.


• Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members.


• Completes various human resources, financial, administrative, and other reports, and analysis, and performs other duties as assigned or as necessary.

• A master's degree in higher education, counseling, student affairs administration, business management, or other relevant field or equivalent experience.


• 6-10 years of professional experience in residence life and housing that includes crisis management, facilities and housing operations, student advising, program planning, and supervision of student staff.


• Demonstrated experience developing, mentoring, and motivating a diverse professional staff team.


• Demonstrated experience building collaborative partnerships with faculty, administrators, students, parents/families, and campus partners.


• Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team.


• Inclusive, diplomatic, detail-oriented, and articulate written and verbal communication skills.


• Ability to implement problem-solving strategies to manage everyday residential challenges such as crisis response, conflict management, community development, and student/family concerns in a fast-paced environment.


• A demonstrated commitment and passion for professional growth in the areas of student learning and development, community development, supporting students' well-being, and best practices in residence life programs and operations.


• Knowledge of equity and inclusion issues and laws that impact higher education and particularly community living (all gender spaces, Title IX, affinity-based living-learning communities, ADA compliance).


• Demonstrated commitment to expand knowledge and awareness of diversity, equity, and inclusion, understanding cultural differences, social identities, and historical inequalities, and strategies for interacting effectively with people different from oneself.


• Demonstrated experience using an equity, diversity, and inclusion lens in delivering programs and services practice (i.e., staffing practices, supervision, training, housing policies, programs, and services)


• Familiarity with database systems such as The Housing Director (a StarRez system), Entrata, Yardi 7s, and PeopleSoft.


• Strong budgetary and billing experience.


• Previous experience with new contracts, development, and acquisitions.

• Experience developing or working within a Residential Curricular Approach


• Understanding of emerging issues in higher education, particularly in student affairs and residence life and housing.


• Strong analytical skills with the ability to collect, organize, analyze, and display information in ways that are easy to interpret and spot patterns, trends, and correlations. Examples of these representations include charts, graphs, infographics, and other pictorial diagrams.


• Demonstrated skills in public speaking, facilitating conversations, and presenting to families, students, staff, and other constituents.


• Involvement in local, regional, and national organizations supporting the mission of Housing, as well as in the field of student affairs (such as ACUHO-I, ACPA, and NASPA).